Returns.
Everything we make is printed to your file, so returns work a little differently to off-the-shelf goods.
Custom-printed products
Gang sheets, customised apparel and design work are made to order from your artwork. Because they cannot be resold, we cannot accept returns or offer refunds for change of mind, ordering the wrong size, or artwork issues that were present in the file you uploaded (low resolution, wrong colours, missing transparency, spelling).
The builder flags low-resolution artwork and overlaps before checkout, and your layout is shown at true size. Please check it before you pay.
Print faults and damage
If something is wrong on our side, we fix it. That includes print defects, film that does not press or peel correctly, colours that clearly do not match your file, the wrong sheet size, or damage in transit.
- Email contact@mockedup.co.nz within 7 days of delivery with your order number and clear photos of the problem.
- We will reprint and resend the affected sheet or garment at no charge, or refund it if a reprint is not practical.
- Please do not press or cut a faulty sheet before contacting us; we may ask for it back to check what went wrong.
Your rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is not of acceptable quality, not fit for purpose, or not as described, you are entitled to a remedy regardless of the above.
How refunds are paid
- Approved refunds go back to the original payment method within 5 business days of approval.
- Reprints are dispatched on the same turnaround as a new order and ship free.