FAQ.

One sheet of DTF transfer film packed with as many of your designs as fit. It is printed once, then you cut the designs out and heat press them onto garments yourself.

Open the builder, pick a sheet size, upload your artwork and arrange it on the sheet, then add it to your cart. It all happens in your browser, no design software needed.

Per sheet, not per design, so fill it however you like. The price for each size is shown in the builder when you pick it. All prices are in NZD.

PNG, JPG, SVG and WEBP. You can also pull files straight in from Google Drive, Dropbox, OneDrive, Canva, iCloud, Instagram, Facebook, Pinterest and Adobe Express.

Sheets are printed at 300 DPI, and the minimum image size the builder accepts is 300 × 300px. The builder checks DPI as you place each image and warns you if something is too low to print well.

Yes. Auto Build packs your designs onto the sheet for you, and the builder checks for overlaps before you check out.

Yes. Use Open Previous to pick up a saved sheet, or open the working sheet you left.

Yes. The builder has an Add Text tool alongside image uploads.

Typically dispatched within 1 business day (24hr DTF). Orders placed after 2pm or on a weekend count from the next business day.

Packed flat or rolled in a protective tube so the film arrives unmarked, sent by tracked courier anywhere in New Zealand.

Tees, singlets and hoodies from AS Colour. Every garment is printed here in New Zealand by a New Zealand-owned business.

Pick a garment, choose your size and colour, then hit Customise it. The designer opens on the page with the print area marked on the garment.

Type a word, a name or a number and pick a colour, or upload your own image. You can also choose embroidery.

Yes. Drag your design where you want it, front or back.

Yes. The live preview is true to size, so what you see is what gets printed.

Each garment has its own base price, plus a print add-on: text +$20, image +$25, or embroidery +$30. Embroidery has a one-off $30 setup, then your design is kept on file. Prices are in NZD.

Prints go up to A3 (29.7 × 42cm). Embroidery goes up to about 10cm, on a chest, cap front or sleeve.

Designs are pressed as hot-peel DTF film at 300 DPI and wash-tested to 50+ cycles.

Allow 3 to 5 business days for printing before dispatch, then delivery by tracked courier.

Because every garment is made to order, there are no returns for change of mind or wrong size. If something is faulty on our end, email us within 7 days of delivery and we will put it right.

Print-ready logos and artwork, embroidery digitising, and custom work like photos, portraits and detailed illustrations.

Whatever you have: a phone photo of a sketch, a screenshot, an old low-res logo, or just a description in words.

$25 NZD per design, for logos, text, badges and simple artwork drawn up for DTF printing.

From $30 NZD. Most logo-size designs for a chest, cap or sleeve are $30; larger or more detailed designs are quoted before work starts.

It is quoted before any work starts. Most jobs land between $50 and $120 NZD.

You get a first proof within 2 business days. Changes usually come back the same day.

Two rounds of changes are included in every price. More are available if you need them, for a small fee.

Print files come as a transparent 300 DPI PNG, plus vector (SVG or PDF) where the artwork allows. Stitch files come as EMB, DST, PES or EXP with a thread colour chart and stitch count. Other formats on request.

Yes, 100%. No licence, no watermark, no strings. Use it with Mocked Up or anywhere else, as many times as you like.

Payment is taken upfront, before any design work begins. Prices in NZD.

Two Shopify apps built from the tools that run Mocked Up: Gang Sheet Builder and Customise It, for print shops selling on their own Shopify store.

It adds a drag-and-drop gang sheet builder to any product on your store. Your customers build their sheet and pay at your checkout.

PNG, JPG, SVG or WEBP. They can arrange designs by hand or auto-nest them, with DPI and overlap checks built in.

Every paid order lands in your Shopify admin as one 300 DPI production file. Download it and send it to your printer.

No monthly fee. You pay per order.

No. Install the app, pick the product it lives on, and set your roll width and pricing. It is live on your store in minutes.

It adds a Customise it button under Add to cart, so customers can design on your products right on the product page, with a live preview.

Every paid order appears on the app's Orders page with a 300 DPI file per view, cropped to the design area and sized to print at 100%.

Free to install, then billed per customised item or on a flat monthly plan, through your normal Shopify invoice.

Use Install on Shopify on each app's page, or email contact@mockedup.co.nz and we will help you get set up.

NZ-wide by tracked courier. We do not ship outside New Zealand at the moment; email us if you are overseas and we will see what we can do.

Free on orders over $200. Under $200, a flat courier rate is shown at checkout before you pay. Rural addresses may carry a rural surcharge from the courier.

Urban addresses usually 1 to 2 business days from dispatch, rural 2 to 5 business days. Around public holidays and big drops, dispatch can take an extra day or two.

You get a tracking link by email as soon as your parcel is scanned.

Your artwork and layout are locked the moment you pay, and production starts from there, so check everything before you check out.

Everything is made to order, so there are no returns or refunds for change of mind, wrong size, or problems with an uploaded file such as low resolution, wrong colours, missing transparency or spelling.

Email contact@mockedup.co.nz within 7 days of delivery with your order number and photos, before you press or cut a faulty sheet. We will reprint and resend free, or refund if a reprint is not practical.

Email us within 5 days of the delivery date with your order number and a photo of the packaging. Where the courier confirms loss or damage, we reprint and resend at no charge.

Refunds go back to your original payment method within 5 business days of being approved.

You keep full ownership of your files. We only use or store them to fulfil and reorder your prints.